FAQ

The Food

Can I freeze my meals? Yes! All of our meals are appropriate for freezing.

Do my meals arrive fresh or frozen? All of your meals will arrive freshly prepared in a thermo box with ice packs.

What happens if I have allergies/ intolerances? Let us know in the "dietaries" box listed on each product, or get in touch via the contact us page. We will do our best but not all products are adaptable. Call us if you have any other concerns.

Do you use halal certified meat? Yes! All of our meat is halal.

How long will my meals last in the fridge? To maximise freshness we reccomend consuming meals within 72 hours of delivery. You can freeze the meals for further shelf life.

Are these meals appropriate for pregnant mothers, children and vulnerable persons? Please consult a medical professional before consuming our pre-made meals.

How long should I heat the meals for? Generally, most meals should reheat in 2-3 minutes in a microwave, or heat using your oven or stove.

Ordering

How do I order? Check out the How it works page.

Is there a minimum spend? The minimum spend is $64.50

What payment options are there? You can pay using Visa, Mastercard or PayPal. 

Is this an on-going payment commitment? No! Our platform allows you to purchase what meals and products you would like on a weekly basis without any lock-in commitment.

 Delivery

 When is the delivery cut-off day? MONDAY DELIVERIES - Orders MUST be placed by 3pm AEST on the Thursday prior. THURSDAY DELIVERIES - Orders MUST be placed by 3pm AEST on the Monday prior.

When will I receive my order? Deliveries are made between 2pm-7pm on Monday & Thursday.

Is there a delivery fee? Yes the delivery fee is $10.

What areas do you deliver to? Click Here for a full list of where we deliver.

Do I have to be home to receive my order? No you don't, our meals are delivered in ice boxes and can stay cool for up to 3 hours.

What happens if there are issues with my order? Contact us immediately on (02)8333 1080 or email kirsty@kirstylouskitchen.com

Can I pick up my meals in-store? Unfortunately we do not offer pick-up at the current time.